Refund policy

Return Policy

All apparel sales are final. Due to the made-to-order nature of our clothing, we do not accept returns or exchanges for reasons such as change of mind, sizing preference, or general wear. We strongly recommend checking our size guide before ordering to ensure the best fit.

For accessories, you may request a return within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Return shipping costs are the responsibility of the buyer.

Damages and Issues

Please inspect your order upon arrival. If the item is damaged, defective, or if you received the wrong item, reach out to us within 7 days of delivery at theignitionvault@gmail.com with photos and a description of the issue. We'll work with you to make it right — whether that's a replacement or a refund.

Exceptions / Non-Returnable Items

All apparel sales are final unless the product arrives damaged or defective. Accessories are eligible for return only if unused and in their original packaging within 7 days of delivery. We do not accept returns for reasons such as incorrect use or general wear and tear.

Refunds

If a return or replacement is approved, we will notify you and process a refund to your original payment method within 10 business days. Processing times may vary based on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at theignitionvault@gmail.com.